face-to-face sales

n.

Retail sales in a physical store as opposed to an online store.

Example Citation:

"Day, who projects that his company will hit $3 million in sales this year, expects the Internet component of the business to overtake face-to-face sales soon.

'We anticipate in the next couple years that those numbers will reverse — 70 percent online and 30 percent traditional retail,' he said."

— Chuck Melvin, "More Retailers Embracing the Net," The Plain Dealer, October 17, 1999

Notes:

Corporate sales types have used the phrase "face-to-face sales" since at least the early 80s to refer to a sales pitch made in person, as opposed to a telephone pitch or a "drive-by" (a pitch that consists of nothing more than dropping off product literature):

"Amekor Industries beats the increasing cost of face-to-face sales calls by relying on the telephone approach."

— Carol Rose Carey, "Technoqies for Ringing Up Orders," Inc., November, 1982

Using the phrase to refer to retail sales in a physical store became popular in the late 80s and early 90s when mail-order shopping was in vogue:

"For much of the 1980's, mail-order sales grew by about 15 percent a year. That was triple the growth rate of most department stores and other retailers that depend on face-to-face sales."

— Eben Shapiro, "The War of the Christmas Catalogues," The New York Times, November 15, 1991

But the phrase has really picked up steam over the past couple of years as online retail has become a popular alternative to fighting the hordes down at the mall.

Related Words:

BAM

bowling alone

bricks-and-mortar

clicks-and-mortar

cyberbalkanization

dotbam

e-tailer

face time

facemail

meatspace

micro-expression

multi-channel shopping

real reality

self-checkout

showroom

stores with doors

tri-channel

Category:

Retail